Refund policy

Our 30-day guarantee

If you are not satisfied with your purchase from CreditConfirm Technologies Inc., you can request a full refund within 30 days of the order date. This applies to pay-per-check purchases and to monthly subscription payments alike.

How to request a refund

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all our orders. To request one, visit paddle.net with your order details, or email us at support@creditconfirm.ca and we will arrange it for you. You do not need to give a reason, though we always appreciate hearing what went wrong.

Refunds are returned to the original payment method. Timing depends on your bank or card issuer, and usually takes a few business days once Paddle has processed it.

Cancelling a subscription

You can cancel a monthly plan at any time from your billing settings. Cancelling stops future renewals; you keep access for the remainder of the period you have already paid for. Pay-per-check purchases have no plan, no minimum and nothing to cancel.

A note on third-party fees

Some financial institutions charge their own customer a fee to complete a bank confirmation. That fee is between the applicant and their bank, is never collected by us, and cannot be refunded by us.

Paddle's refund policy

In addition to the guarantee above, Paddle’s own refund policy applies to every order, and your statutory rights are unaffected.